TERMS AND CONDITIONS FOR RETURNING PRODUCTS AND COMPLAINTS
These terms and conditions for returning products form an integral part of the General Terms and Conditions of soultreatbox.com. All rules and definitions used therein are also applicable in this document.
WITHDRAWAL FROM A CONTRACT FOR THE DISTANCE PURCHASE AND SALE OF A PRODUCT ON A MATERIAL MEDIUM
To exercise his right to withdraw from the contract concluded at a distance, the User must notify the Supplier of his intention by filling out a Product Return Form and sending it to the contact email: info@soultreatbox.com
In the event that the User fails to fulfill his obligation to notify the Supplier within 14 days of receiving the product and without providing a valid reason for the same, he is deemed to have waived his right to exercise his right to withdraw from the contract.
The User must send the product back to the Supplier no later than 14 days from the day on which he received it.
The Supplier shall make a refund, in accordance with the provisions of Section XI of the General Terms and Conditions, within 14 days of receiving the product back and by bank transfer. For this purpose, the User must provide his bank account details.
In case of withdrawal from the contract, the transport costs for returning the goods are at the expense of the User.
The product must be sent back to the following address: Bulgaria, Sofia, Ovcha Kupel residential district, ul. 672-ra № 7a.
When returning the goods, the User undertakes to return it together with the full set of accessories received, as well as all accompanying documents.
When returning the goods, the User undertakes to return all gifts that he received together with the ordered goods, in case such were sent by the Supplier.
The product must be returned in its original packaging in its entirety, complete and without damage. The consumer undertakes to return the goods in commercial form. Commercial form means a form that allows the subsequent sale of the goods as new. Unpacking the goods must not have led to an obvious violation of the commercial form of the goods and their packaging.
In the event of a violation of the commercial form of the goods, the Supplier has the right, at its discretion, to refuse to accept withdrawal from the contract or to charge the Consumer for the costs of returning the goods in commercial form. According to Art. 55, para. 4 of the Cconsumer protection law, the Consumer is liable for the reduced value of the goods caused by their testing, other than what is necessary to establish their nature, characteristics and proper functioning.
COMPLAINTS
Customers have the right to file a claim for the goods in the following cases:
– in the event of detected shortages;
– defects in the goods;
– non-compliance with the ordered model or size/quantity.
When making a product complaint, the User must notify the Supplier of his/her intention by filling out a Product Return Form and indicating the reason for the complaint. It is mandatory to send photos of the defective product. Then the User must send the form to the email: info@soultreatbox.com.
The product must be sent back to the following address: Bulgaria, Sofia, Ovcha Kupel residential district, 672-ra Str. 7a.
Upon confirmation of the complaint, the transport costs for returning or replacing the goods are at the expense of the Supplier.
III. INAPPLICABLE CLAUSES FOR WITHDRAWAL FROM A DISTANCE PURCHASE CONTRACT
Please note that the conditions for withdrawal from a distance purchase contract are not applicable to:
- for the delivery of products made to order by the consumer or according to his individual requirements;
- when obtaining access to digital products (online virtual boxes, etc.) offered on the site:
The consumer does not have the right to withdraw from the concluded distance purchase contract of digital content, because it concerns:
- for the provision of services, where the service is fully provided and the performance has begun with the express prior consent of the consumer and confirmation on his part that he knows that he will lose his right of withdrawal after the contract is fully performed by the Supplier. Acceptance of these General Terms and Conditions is equivalent to such express consent by the Consumer;
- for the provision of digital content that is not delivered on a tangible medium, when the performance has begun with the express consent of the user, who has confirmed that he knows that in this way he will lose his right of withdrawal.
The Supplier does not refund amounts paid by Users for obtaining access to digital content presented by the Supplier on the website and for products created on the order of the user or according to his individual requirements. Please keep this notice in mind when placing an order. Due to the nature of the products offered, after payment, the amounts paid for them are not subject to refund.
Amounts paid for access obtained can only be refunded in the event of a proven technical error in payment, namely when the user has mistakenly paid for the same digital product more than once in the same order. In this case, the Supplier will refund the amount paid twice.